This is the website of T.M.A SPECIAL LIGHT LIMITED which trades under
the name “EPIPEDO ARTS & DESIGNS”
The Company is registered in Cyprus under registration number 72764 with
its registered office at 58, Stavros Str., Karyatis Center Block b shop number
2 2035 Strovolos, Nicosia, Cyprus.
By using epipedoart.com (the “Website”), you agree to the provisions
contained in these Terms and Conditions, which govern your use of the
Website. If you have any questions about these Terms and Conditions, please
contact us at [email protected]
Register or Connect
For security of transactions, the User of the online store (hereinafter referred
to as the “User” or “Customer”) before commencing the order submission
process can register with the online store. To subscribe or log in to the online
store, only full name, mailing address, contact phone number and email are
required. This information remains completely confidential.
THE COMPANY reserves the right to use this information to send updates
about new products or offers to customers or registered users in the online
store. If any User wishes to cancel his / her subscription to the email address
list, he may do so by sending an email to [email protected] in order to
request the deletion or change of his or her personal data. (read the privacy
policy of the company)
Order. Submit and Accept
1.1. Online order submission – Proposal for purchase of goods
The ordering of the products is submitted by completing and sending the
special Order Form available at the online store. Prior to submitting the
checkout, the Customer receives through a special link the terms related to
the sale of the products he / she wishes to acquire and then chooses the
activation of a relevant icon, “I’ve read and accepted the Purchase Terms.”
With this marking, the Customer expressly and unreservedly declares that,
before submitting his order, he has received in a clear and comprehensible
manner the following information:
a) The main features of the products ordered, as described on the e-shop
pages. The Customer has to check all relevant features prior to submitting his
order so that he does not have any doubts about the characteristics and
properties of the ordered products. THE COMPANY has no responsibility in
the event that the Customer fails to be adequately informed of the above.
b) The Company’s identity, address, telephone number, fax number and e-
c) Of the total price of the products of the order, including VAT, of any other
charge and all additional shipping, delivery or mail charges and any other
expenses. In particular, the listed prices of products as placed in the online
store are the final (including the relevant VAT). The above mentioned end
prices for each product in the online store do not include shipping costs, which
are calculated on the order text based on the choice of shipping method. (see
shipping or delivery information).
d) The means of payment, delivery, execution, but also the deadline within
which the Company undertakes to deliver the goods.
e) Any delivery restrictions and payment means.
f) The existence of the Company’s liability for actual defects and lack of
agreed properties according to L.7 (I) / 2000.
g) Where applicable, the possibility of resorting to an out-of-court complaints
and redress mechanism to which COMPANY belongs, as well as the ways of
access to it.
h) The payment obligation with the submission of the order.
i) Sending the order to the COMPANY is a statement of acceptance and
consensus for all charges that are described in the order. If there is no
information or consent, the Customer is entitled to the refund of this payment.
3.2. Confirm Online Order Receipt – Sales Training
The order is not binding for the COMPANY before the Customer receives the
confirmation of acceptance of the order by the COMPANY, as described
below. The order is deemed to have been received by the Company as soon
as the Customer receives an order status update with the indication
“Confirmation of Order Entry”. Order status updates are displayed on the User
screen and sent by email to the email address entered by the User /
The Customer must check the “Confirmation of Order Entry” and immediately
inform the COMPANY (at the latest within 2 hours from the time of receipt of
an electronic notice “Order Entry”) in writing for any error, otherwise the
information mentioned in ” Confirming Order Entry »will be applied to the Sale
During the processing of each registered order, the stock availability of the
order’s products is confirmed. If the availability or delivery time differs from the
one listed on the product page, the Customer will be informed accordingly. In
particular, COMPANY, if it finds the availability of the product and the absence
of any errors in the online store regarding the pricing or price of the products,
their characteristics, etc. by e-mail will confirm the acceptance of the order.
The above email will explicitly confirm the content of the order, the total price,
and the estimated time of delivery of the order, as it was known to the
Customer prior to the submission of his order.
The Customer also has the possibility to be informed about the course of the
order, either by phone (00357 – 22492310) or by sending an e-mail (e-mail to
[email protected] ).
LIMITATIONS OF LIABILITY: In the context of good faith and business ethics,
COMPANY is not obliged to accept an order and conclude the sale of
products which, due to typographical or computer error, appear in the online
store at an incorrect price, i.e less than or greater than the time limit
applicable to that period.
The Customer is informed about the availability of the products through
indications placed on the page of each product or service in the online store.
THE COMPANY reserves the availability of its products if they are not
available at the time of the order. In this case, the COMPANY reserves the
right not to accept this order and therefore not to prepare the sale. Any
payments will be refunded to the Customer without undue delay, in the same
way that the Customer has chosen to pay for his order.
Order delivery 5.1. Place of Delivery – Delivery Methods
Collect from the store: If the Customer chooses when submitting his order,
receipt from the store will receive an electronic update of the estimated time of
receipt of his order from the store (confirmation of receipt). The Customer is
required to receive the order within five calendar days of receipt of the
relevant acknowledgment of receipt. If the Customer does not receive the
product within five (5) calendar days of receipt of the notice to be received,
COMPANY reserves the right to withdraw from the sale. To receive the order,
the Customer must show the order confirmation (order code) and the notice of
receipt as well as an official identity document (such as a police ID card or
If the Customer wishes to authorize a third person to receive his order, then
the third authorized person should have a specific authorization to receive the
Delivery to the place specified by the Customer or Collect from the Courier: If
the product is shipped to the place chosen by the Customer, the product is
delivered to an external carrier and the Customer is informed electronically
that the product is ready for shipment. Shipping costs are calculated based on
the Customer’s order. In order to receive the order, the Customer will display
the order confirmation (order code) and the shipment notification, as well as
an official identity card (such as police ID or passport), to the outside carrier.
Since the goods are received after the receipt of the goods, the customer is
obliged to check on receipt the goods he receives, as with his signature on
receipt he confirms that he has correctly received the products of his order. If
the Customer does not receive the product after receipt of the notice for
shipment and despite the relevant notification from the carrier, THE
COMPANY reserves the right to withdraw from the sale
5.2. Delivery time
The delivery time of the products and services sold is specified in the order
according to the availability, confirmed in the acceptance of the order by the
COMPANY, and is no more than thirty (30) days from the time of the sale,
unless otherwise agreed by the parties which is confirmed in writing by e-mail.
Force majeure: COMPANY is not responsible for delays in the execution of
the order (including delivery) due to cases that can not be attributed to the
Company’s fault or due to force majeure and therefore COMPANY is entitled
to an extension of the time for execution. Indicative examples include strikes,
terrorist acts, war, supplier / transfer / production problems, exchange rate
Right to withdraw from distance contracts (off-premises purchases eg
purchases via the Internet, via email, by telephone, etc.)
The Customer can easily return the products he has purchased from the
online store because he simply changed his mind within 14 days of receiving
it. The Customer is responsible for any reduction in the value of the products
only as a result of product management other than that necessary to ascertain
the nature, characteristics and operation of the products.
The Customer may deliver the products directly to the store or send them at
his own expense to 58, Stavros Str., Karyatis Center Block b shop number 2
2035 Strovolos, Nicosia. It is not enough to just send the goods back. To
exercise your right of withdrawal, you must unequivocally inform us of your
decision to withdraw from the purchase. You can do this, for example, by
adding a written statement to the goods that you are returning by post, or by
sending a fax or e-mail using the withdrawal form below…
In any case for online orders, the Customer may contact the Customer
Service Department of the COMPANY either by phone (00357 – 22492310) or
by sending an e-mail (e-mail to info @ epipedoart. com). In particular, the
Customer has the right to return a product purchased from the online store
without giving any reasons under the following terms and conditions:
a) Within fourteen (14) calendar days from the date of the conclusion of
the service contract (in the case of services) or from delivery (in the
case of products) or receipt (when the Customer has chosen “receipt
from the store”) and in the case of many goods ordered by the
Customer with an order and delivered separately from the time of
receipt and the latter, the Customer is entitled to withdraw from the sale
(hereinafter referred to as “Withdrawal”).
b) This withdrawal is unjustified and the Customer must return the product
exactly in the best condition that he has received. In particular, the
returned product must have been unused, in good condition (“as new”)
as in its original packaging (box, nylon, foam, etc.) which should not be
torn or damaged) and all the contents of the original packaging
(instructions for use, characteristics and warranties. n addition, in order
to accept the return of the product, the original purchase receipt (retail
receipt, invoice) must be presented by the person who originally
purchased the product and whose details are shown on the purchase
c) The return of the item is accepted only if the Customer has previously
paid out any amount paid by the COMPANY for the dispatch of the
product to him and the shipping cost for his return.
d) The notice of withdrawal shall be made in writing by filling in the
relevant form and sent to: a) either at the postal address of the
company 58, Stavros Str., Karyatis Center Block b shop number 2
2035 Strovolos, Nicosia b) fax 00357 22492319 c) e-mail
[email protected] or electronically through the relevant link and
COMPANY is obliged to confirm in writing the receipt of the
cancellation statement as soon as it is received.
e) The Customer has the obligation to return the product within thirty (30)
days to the COMPANY, unless otherwise agreed between the two
f) Following the notice of withdrawal, COMPANY is obliged to reimburse
the Customer for the price it has received. In the case of debiting the
Customer through a credit card, the COMPANY, having received the
price from the Bank, will be obliged to inform the Bank about the
cancellation of the transaction and the Bank will take any action
envisaged. THE COMPANY following this information has no
responsibility for the time and manner of execution of the settlement,
regulated by the contract drawn up between the Issuing Bank and the
g) THE COMPANY shall refund any payment received by the Customer,
including delivery costs, without undue delay within 14 days of the date
of notification of the Client’s decision to withdraw from the contract.
h) The Customer is liable to indemnify COMPANY if he has made use of
other than what is necessary to establish the nature, characteristics
and operation of the goods in the period up to the declaration of
withdrawal, and COMPANY is entitled to agree with the Customer its
compensation and by offsetting.
Exceptions to the Right of Departure of paragraph 7
The right of withdrawal from Article 15 of the Law (133 (I) / 2013) shall not
• Where the price of the products has been paid to a natural store ELEPIO
and, furthermore, the products have been omitted from the LEVEL NATURAL
store, as the sale is not considered to have been made at a distance. •
Products that are not suitable for return, for reasons of health or hygiene, and
which have been unsealed after delivery, such as personal care items.
For more information you can visit the site of consumer protection
service by clicking the link below.
The Certain Aspects of the Sale of Consumer Goods and Related
Guarantees (L.7 (I) / 2000)
9.1. Legal Warranty
When the Customer purchases products, either in a store or on the Internet,
he is entitled to at least two years’ guarantee under the Cypriot and EU
legislation. The manufacturer or COMPANY is responsible for any damage or
defect in the product within the two-year warranty and without any repair costs
(materials, labor, etc.) for the Customer.
If a product that the Customer purchases within the EU proves to be
defective, or does not correspond to the description / features, or does not
match the specifications of the ad, or does not have the quality and
performance typically of products of this type, then the Customer is entitled to:
• Repair the product
• Replace the product
• Decrease in price
• Cancellation of the contract and full refund. If a product is found to be
experiencing a problem within 6 months of delivery, the product is considered
to be defective at the time of delivery and the Customer must inform the
COMPANY. After 6 months, the Customer has the responsibility to prove to
the COMPANY that the product was defective upon receipt of the product.
Warranty Limitation: This warranty does not apply to physical damage. Nor
shall it apply if:
• the defect was caused by the fact that the product was put to use contrary to
the manufacturer’s instructions, hard use, exposure to moisture or extreme
thermal or environmental conditions
E-commerce contracts are governed by European and Cypriot law, in
particular by legislation regulating issues related to e-commerce, distance
selling and consumer protection. Similarly, the site has been created and
controlled by COMPANY in Cyprus and the Cyprus Legislation will guide the
use of the site and its interpretation. If the User chooses to access the site
from another country, he has the responsibility to follow the laws of that